FCMB pushes responsible AI adoption as fintech leaders chart Africa’s digital finance future

 

 

 

 

 

 

 

 

 

Key players across Nigeria’s financial services and technology ecosystem convened at the BusinessDay Fintech Summit 2026, themed “The Next Financial Frontier: Intelligence, Infrastructure & Inclusion in Africa’s Digital Money Economy.”

The summit provided a platform to examine how innovation, data, and emerging technologies are reshaping Africa’s financial landscape, with discussions centred on accelerating digital infrastructure, leveraging artificial intelligence, and expanding financial inclusion across the continent.

Bringing together fintech leaders, financial institutions, and ecosystem partners, the conversations focused on advancing digital infrastructure, unlocking new opportunities through artificial intelligence, and driving broader financial inclusion across Africa’s evolving digital economy.

Speaking during a panel session titled “Intelligent Finance: How AI, Data and Automation are Rewriting Financial Services,” Blessing Ehize, Chief Technology Officer, FCMB, highlighted the transformative role of artificial intelligence in driving efficiency, personalisation, and smarter decision-making in banking.

“Artificial Intelligence is no longer a future concept; it is actively redefining how financial institutions operate.

From improving risk assessment and fraud detection to enabling hyper-personalised customer experience, AI allows us to anticipate customer needs and respond in real time.

The real value lies in how effectively we harness data to deliver smarter, faster, and more inclusive financial services.”

He also reaffirmed the Bank’s commitment to responsible innovation:

“At FCMB, our approach to AI adoption is deliberate and responsible.

We are integrating AI in ways that enhance efficiency without compromising trust, customer privacy, or regulatory compliance.

This is why FCMB is ISO42001 certified. Technology must work for the customer, not against them, and must always align with ethical standards and human oversight.”

Speaking further, he emphasised FCMB’s alignment with global best practices:

“The intersection between what we do at FCMB, and global financial best practices lies in our ability to balance innovation with resilience.

Globally, AI is taking centre stage, whether you are a bank or not.

It is coming to enable businesses and change lifestyles.

We are building systems that are not only intelligent but also secure, scalable, and inclusive, ensuring that as we advance technologically, we bring more people into the financial ecosystem.”

As digital transformation gathers pace across Africa, FCMB says it is deepening investments in advanced technologies and data-driven solutions to improve service delivery and broaden access to financial services, while maintaining a strong focus on ethics, trust, and regulatory compliance.

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