The Nigerian Communications Commission (NCC) has commended Globacom (Glo) for exceeding regulatory benchmarks for resolving customer complaints, highlighting the telecommunications company’s performance in August 2026.
In a commendation letter signed by Kabiru S. Haruna, Principal Manager, Consumer Protection and Advocacy, Consumer Affairs Bureau, the regulator praised Globacom for surpassing its complaint resolution targets for Level 2 (L2) complaints.
“We are pleased to note that your organization achieved and surpassed the Commission’s complaint resolution thresholds of 90% and 97% for Level 2 (L2) complaints. This accomplishment reflects your commitment to regulatory compliance, consumer satisfaction, and the continuous improvement of service delivery,” the NCC stated.
The Commission noted that Globacom’s commitment to resolving complaints promptly and complying with regulatory Service Level Agreements (SLAs) contributes to strengthening consumer trust across the telecommunications industry.
It urged the company to sustain its performance and continue improving service quality and customer satisfaction.
Reacting to the commendation, Globacom attributed its improved performance to ongoing staff training and continuous infrastructure upgrades.
The company reaffirmed its commitment to service excellence, assuring subscribers and the regulator that it would continue prioritising efficient service delivery and customer satisfaction.